Tokuda Hospital Sofia Wins Award For Excellent Customer Service


Tokuda Hospital Sofia has been recognised with an award for excellent customer service by private healthcare search engine,, based on feedback by customers over a twelve month period.

WhatClinic awarded the top clinics across the country with awards for excellent customer service, superior satisfaction and consumer feedback.  Customers rated clinics based on how well the clinic treated them, how quickly they were contacted and seen, and how happy they were with the treatment.

Tokuda Hospital Sofia was honoured with the award due to their fantastic customer feedback a constant drive to better patient experience.

Tokuda Hospital Sofia’s CEO Dr. Yavor Drenski today said; “We are delighted to be recognised for our commitment to customer service and for this objective appreciation of following our mission to provide clinical excellence with compassion and respect to individual patient needs. We are glad to have dedicated partner as who add value by pre-hospital organization and assisting on spot. Thus we continue to follow our vision to be hospital of choice for treatment in South Eastern Europe as the biggest Japanese hospital and general facility with 37 medical specialties”. CEO Caelen King congratulated Tokuda Hospital Sofia and said “Our awards are now in their 6th year and it’s great to see more clinics than ever reaching the high standards we set in order to receive this award. It’s the customer who selects our awards winners, by their clinic ratings and the feedback they leave about service and experience. We believe that empowering the patient with accurate information is the future of a successful healthcare market. With these awards we honour clinics that are dedicated to the highest level of customer care and consistently putting the needs of the patient first.”


About Tokuda Hospital Sofia

Tokuda Hospital Sofia is the first hospital in Bulgaria, which is 100% foreign investment. It is a part of the international medical chain Tokushukai Medical Corporation and is named after its owner Dr. Torao Tokuda. He is a Japanese medical doctor and social figure, a member of the Parliament in Japan for long years and author of numerous books and publications, devoted to the contemporary ethics in the hospital institutions and the qualitative care for the patients. The main principles of the Japanese hospital are introduced by its owners, unrolling Dr. Tokuda’s philosophy for uninterruptedness of medical help, and also placing the patient in the center of medical help, prohibition of unregulated payments and respecting the patients’ rights with no regards of their race, social status and religion.The holistic multidisciplinary approach is the main model of providing hospital help in Tokuda.

The hospital is built on 52 000 square meters building area in the south part of the Sofia’s housing district Lozenetz. The medical equipment is state-of-the-art and is renewed constantly according to the world innovations in medicine. It has 1000 beds over 37 Clinics and Departments, 3 surgery wards and 22 operating theaters, equipped with modern medical installations.


About is a clinic comparison site that lists over 100,000 clinics globally. In the last year over 15 million people visited the site to find, compare and book treatments across a wide range of elective, self-pay medical treatments.’s mission is to give the patient, as an empowered consumer, access to all the information they need to make an informed choice, including price, availability and reviews. was founded in 2007 by tech entrepreneur Caelen King, and is in operation in over 127 countries.