Help Desk Support
Established in 2016, the Group is an association of the leaders in hospital health in the country - Tokuda Hospital and City Clinic - with the majority participation of one of Turkey's largest health holdings - Acibadem. The structure comprises 2 hospitals in Sofia, one of which has two hospital bases, two diagnostic-consultative centers and one medical center in Varna.
Acibadem City Clinic University Hospital Cardiovascular Center and Acibadem City Clinic University hospital Mladost are the only medical facilities in Bulgaria accredited under the international standard for quality and safety in healthcare - Joint Commission International (JCI).
The medical facilities of the Acibadem City Clinic group in Bulgaria are part of the international organization IHH Healthcare Berhad and their brand Acibadem, based in Turkey.
We are currently seeking a Help Desk Support to join our team and contribute to our company's success.
Key Responsibilities:
* Support, troubleshoot, repair, maintain and install desktop operating systems.
* Remotely configuring desktop computer systems and applications.
* Troubleshoot technical issues.
* Administrating and maintaining of Hospital information systems
* Create a ticket for new calls into the case management tool - ITSM.
* Provide support to customers and third parties within our company’s specified time frames, in a clear and helpful manner
* Liaise with internal departments and third parties if the queries require their input or help
* Ensure cases are solved and closed efficiently to avoid call backs and a backlog of queries
*Collaborate with other team members to provide high-quality support.
* Follow company policies, procedures, and standards of business conduct
* Support GAMMA software products. Troubleshoot problems and assist users with day-to-day activities.
Requirements:
* University degree in IT, Telecommunication or equivalent;
* Good command of English – both written and spoken;
* Good knowledge of Microsoft desktop OS;
* Basic Knowledge in communication and networks – LAN, WAN, Router and Switches;
* Intermediate knowledge of Hardware support;
* Very strong work ethic; attention to detail; self-motivated; positive and can-do attitude;
* Knowledge and experience with Hospital Information System (f.e. Gamma Consult) will be considered as a strong advantage;
* Experience supporting and configuring ERP/CRM systems is required.
Benefits:
*Excellent opportunities for career development in one of the largest healthcare groups in Bulgaria;
*Remuneration commensurate with the responsibilities of the position;
*Various opportunities for learning and improving knowledge and skills;
*Preferential conditions for using the health services of all health facilities, part of Acibadem City Clinic in Bulgaria;
*Food vouchers worth BGN 100 per month;
*Preferential fee for using a "Multisport" card.
Acibadem City Clinic is the administrator of personal data and information processing for job applicants only and solely for the purposes of personnel selection, within the statutory six-month period and on the basis of consent. The administrator collects data that the applicant provides for employment at its own discretion. The administrator does not collect copies of documents. Regarding the rights of the data subjects, the ways to exercise them and the overall data processing regime with the Administrator.
Only approved applicants will be contacted!
