Help Desk Specialist
Established in 2016, the Acibadem City Clinic group is a merger of the leaders in hospital healthcare in the country - Tokuda Hospital and City Clinic, together with one of the largest healthcare holdings in Turkey - Acibadem. The group consists of two hospitals in the city of Sofia, one of which has two hospital bases, two diagnostic-consultative centers and one Medical Center in the city of Varna, where over 2,500 employees work. The health group offers technologies and medical services unique to Bulgaria.
In the Acibadem City Clinic group, there are also the only hospitals in Bulgaria accredited by the Joint Commission International (JCI) with the highest quality and safety standards in the field of healthcare.
We are looking to hire Help Desk Specialist
Responsibility:
• Support, troubleshoot, repair, maintain and install desktop operating systems.
• Remotely configuring desktop computer systems and applications.
• Troubleshoot technical issues.
• Administrating and maintaining of Hospital information systems
• Create a ticket for new calls into the case management tool - ITSM.
• Provide support to customers and third parties within our company’s specified time frames, in a clear and helpful manner
• Liaise with internal departments and third parties if the queries require their input or help
• Ensure cases are solved and closed efficiently to avoid call backs and a backlog of queries
• Collaborate with other team members to provide high-quality support.
• Follow company policies, procedures, and standards of business conduct
• Support GAMMA software products. Troubleshoot problems and assist users with day-to-day activities.
Requirements:
• University degree in IT, Telecommunication or equivalent;
• Good command of English – both written and spoken;
• Good knowledge of Microsoft desktop OS;
• Basic Knowledge in communication and networks – LAN, WAN, Router and Switches;
• Intermediate knowledge of Hardware support;
• Very strong work ethic; attention to detail; self-motivated; positive and can-do attitude;
• You are communicative, inquisitive and a real team player;
• Service oriented behavior and good communication skills to internal and external clients.
• GAMMA software products understanding and knowledge is a must. Preferably candidate should have background in supporting Gamma Apps.
Our Offer:
• Excellent working atmosphere in the biggest private group of hospitals in Bulgaria;
• Interesting, dynamic and challenging work;
• Career development opportunities;
• Additional health insurance;
• Programs and discounts for access to health care for employees' relatives;
• Food vouchers;
• Preferential fee for using a "Multisport" card.
Acibadem City Clinic is the administrator of personal data and information processing for job applicants only and solely for the purposes of personnel selection, within the statutory six-month period and on the basis of consent. The administrator collects data that the applicant provides for employment at its own discretion. The administrator does not collect copies of documents. Regarding the rights of the data subjects, the ways to exercise them and the overall data processing regime with the Administrator.
Only approved applicants will be contacted!
Responsibility:
• Support, troubleshoot, repair, maintain and install desktop operating systems.
• Remotely configuring desktop computer systems and applications.
• Troubleshoot technical issues.
• Administrating and maintaining of Hospital information systems
• Create a ticket for new calls into the case management tool - ITSM.
• Provide support to customers and third parties within our company’s specified time frames, in a clear and helpful manner
• Liaise with internal departments and third parties if the queries require their input or help
• Ensure cases are solved and closed efficiently to avoid call backs and a backlog of queries
• Collaborate with other team members to provide high-quality support.
• Follow company policies, procedures, and standards of business conduct
• Support GAMMA software products. Troubleshoot problems and assist users with day-to-day activities.
Requirements:
• University degree in IT, Telecommunication or equivalent;
• Good command of English – both written and spoken;
• Good knowledge of Microsoft desktop OS;
• Basic Knowledge in communication and networks – LAN, WAN, Router and Switches;
• Intermediate knowledge of Hardware support;
• Very strong work ethic; attention to detail; self-motivated; positive and can-do attitude;
• You are communicative, inquisitive and a real team player;
• Service oriented behavior and good communication skills to internal and external clients.
• GAMMA software products understanding and knowledge is a must. Preferably candidate should have background in supporting Gamma Apps.
Our Offer:
• Excellent working atmosphere in the biggest private group of hospitals in Bulgaria;
• Interesting, dynamic and challenging work;
• Career development opportunities;
• Additional health insurance;
• Programs and discounts for access to health care for employees' relatives;
• Food vouchers;
• Preferential fee for using a "Multisport" card.
Acibadem City Clinic is the administrator of personal data and information processing for job applicants only and solely for the purposes of personnel selection, within the statutory six-month period and on the basis of consent. The administrator collects data that the applicant provides for employment at its own discretion. The administrator does not collect copies of documents. Regarding the rights of the data subjects, the ways to exercise them and the overall data processing regime with the Administrator.
Only approved applicants will be contacted!
