Help Desk Specialist
We are looking to hire Help Desk Specialist
Responsibility:
• Support, troubleshoot, repair, maintain and install desktop operating systems.
• Remotely configuring desktop computer systems and applications.
• Troubleshoot technical issues.
• Administrating and maintaining of Hospital information systems
• Create a ticket for new calls into the case management tool - ITSM.
• Provide support to customers and third parties within our company’s specified time frames, in a clear and helpful manner
• Liaise with internal departments and third parties if the queries require their input or help
• Ensure cases are solved and closed efficiently to avoid call backs and a backlog of queries
• Collaborate with other team members to provide high-quality support.
• Follow company policies, procedures, and standards of business conduct
• Support GAMMA software products. Troubleshoot problems and assist users with day-to-day activities.
Requirements:
• University degree in IT, Telecommunication or equivalent;
• Good command of English – both written and spoken;
• Good knowledge of Microsoft desktop OS;
• Basic Knowledge in communication and networks – LAN, WAN, Router and Switches;
• Intermediate knowledge of Hardware support;
• Very strong work ethic; attention to detail; self-motivated; positive and can-do attitude;
• You are communicative, inquisitive and a real team player;
• Service oriented behavior and good communication skills to internal and external clients.
• GAMMA software products understanding and knowledge is a must. Preferably candidate should have background in supporting Gamma Apps.
Our Offer:
• Excellent working atmosphere in the biggest private group of hospitals in Bulgaria
• Interesting, dynamic and challenging work
• Career development opportunities
• Additional health insurance.
• Programs and discounts for access to health care for employees' relatives.
Please send a detailed CV, cover letter and recent photo. Only short – listed candidates will be contacted.
Acibadem City Clinic is a personal data administrator and it will use the information that you provide only for the purposes of recruitment process.
Responsibility:
• Support, troubleshoot, repair, maintain and install desktop operating systems.
• Remotely configuring desktop computer systems and applications.
• Troubleshoot technical issues.
• Administrating and maintaining of Hospital information systems
• Create a ticket for new calls into the case management tool - ITSM.
• Provide support to customers and third parties within our company’s specified time frames, in a clear and helpful manner
• Liaise with internal departments and third parties if the queries require their input or help
• Ensure cases are solved and closed efficiently to avoid call backs and a backlog of queries
• Collaborate with other team members to provide high-quality support.
• Follow company policies, procedures, and standards of business conduct
• Support GAMMA software products. Troubleshoot problems and assist users with day-to-day activities.
Requirements:
• University degree in IT, Telecommunication or equivalent;
• Good command of English – both written and spoken;
• Good knowledge of Microsoft desktop OS;
• Basic Knowledge in communication and networks – LAN, WAN, Router and Switches;
• Intermediate knowledge of Hardware support;
• Very strong work ethic; attention to detail; self-motivated; positive and can-do attitude;
• You are communicative, inquisitive and a real team player;
• Service oriented behavior and good communication skills to internal and external clients.
• GAMMA software products understanding and knowledge is a must. Preferably candidate should have background in supporting Gamma Apps.
Our Offer:
• Excellent working atmosphere in the biggest private group of hospitals in Bulgaria
• Interesting, dynamic and challenging work
• Career development opportunities
• Additional health insurance.
• Programs and discounts for access to health care for employees' relatives.
Please send a detailed CV, cover letter and recent photo. Only short – listed candidates will be contacted.
Acibadem City Clinic is a personal data administrator and it will use the information that you provide only for the purposes of recruitment process.
