Acibadem City Clinic is one of the largest groups of medical facilities with a leading market position in Bulgaria. The group is part of a global healthcare group - IHH Healthcare Berhad. IHH leads integrated healthcare activities and related services and is the world's second largest public healthcare company.

Established in 2016, the Acibadem City Clinic group is a merger of the leaders in hospital healthcare in the country - Tokuda Hospital and City Clinic, together with one of the largest healthcare holdings in Turkey - Acibadem. The group consists of two hospitals in the city of Sofia, one of which has two hospital bases, two diagnostic-consultative centers and one Medical Center in the city of Varna, where over 2,500 employees work. The health group offers technologies and medical services unique to Bulgaria.

In the Acibadem City Clinic group, there are also the only hospitals in Bulgaria accredited by the Joint Commission International (JCI) with the highest quality and safety standards in the field of healthcare.

We are looking to hire Help Desk Support (temporary contract)

Responsibility:
• Support, troubleshoot, repair, maintain and install desktop operating systems.
• Remotely configuring desktop computer systems and applications.
• Troubleshoot technical issues.
• Administrating and maintaining Hospital information systems
• Create a ticket for new calls into the case management tool - ITSM.
• Provide support to customers and third parties within our company’s specified time frames, in a clear and helpful manner
• Liaise with internal departments and third parties if the queries require their input or help
• Ensure cases are solved and closed efficiently to avoid callbacks and a backlog of queries
• Collaborate with other team members to provide high-quality support.
• Follow company policies, procedures, and standards of business conduct
• Support GAMMA software products. Troubleshoot problems and assist users with day-to-day activities.

Requirements:
• University degree in IT, Telecommunication or equivalent;
• Good command of English – both written and spoken;
• Good knowledge of Microsoft desktop OS;
• Basic Knowledge in communication and networks – LAN, WAN, Router and Switches;
• Intermediate knowledge of Hardware support;
• Very strong work ethic; attention to detail; self-motivated; positive and can-do attitude;
• Knowledge and experience with Hospital Information System (f.e. Gamma Consult) will be considered as a strong advantage;
• Experience supporting and configuring ERP/CRM systems is required.

Our Offer:
• Excellent working atmosphere in one of the biggest private group of hospitals in Bulgaria;
• Interesting, dynamic and challenging work;
• Career development opportunities;
• Additional health insurance;
• Company benefits;
• Employee referral program.

If you are interested, please send us your CV in English. Only short – listed candidates will be contacted.

Acibadem City Clinic is a personal data administrator and it will use the information that you provide only for the purposes of recruitment process.

Кандидатствай за позицията

Прочетох и се съгласявам с т.3.3. от <a target="_blank" sfref="[documents|OpenAccessDataProvider]38d5ea90-37b4-4a6b-9e5c-7cebb3fb8a7f" href="https://acibademcityclinic.bg/docs/default-source/privacy-files-gdpr/politikata-za-poveritelnost-otnosno-lichnite-danni-obrabotvani-chrez-internet-stranicata-na-adzhibadem-siti-klinik.pdf?sfvrsn=24d507e6_17" title="Уведомление за поверителност">Уведомление за поверителност</a>
Давам съгласие личните ми данни да бъдат обработвани за маркетингови цели съгласно т.3.4. от <a target="_blank" sfref="[documents|OpenAccessDataProvider]38d5ea90-37b4-4a6b-9e5c-7cebb3fb8a7f" href="https://acibademcityclinic.bg/docs/default-source/privacy-files-gdpr/politikata-za-poveritelnost-otnosno-lichnite-danni-obrabotvani-chrez-internet-stranicata-na-adzhibadem-siti-klinik.pdf?sfvrsn=24d507e6_17" title="Уведомление за поверителност">Уведомление за поверителност</a>