Help Desk Support
Acibadem City Clinic owns three hospitals with over 750 beds and four medical centers, employing over 2,500 people, 700 of whom are doctors, leading experts in their fields. The group offers unique for Bulgaria technology and medical services. In the healthcare, the group has the only two hospitals in Bulgaria accredited by the Joint Commission International (JCI) for the highest standards of quality and safety.
We are looking to hire Help Desk Support
Responsibility:
• Support, troubleshoot, repair, maintain and install desktop operating systems.
• Remotely configuring desktop computer systems and applications.
• Troubleshoot technical issues.
• Administrating and maintaining of Hospital information systems
• Create a ticket for new calls into the case management tool - ITSM.
• Provide support to customers and third parties within our company’s specified time frames, in a clear and helpful manner
• Liaise with internal departments and third parties if the queries require their input or help
• Ensure cases are solved and closed efficiently to avoid call backs and a backlog of queries
• Collaborate with other team members to provide high-quality support.
• Follow company policies, procedures, and standards of business conduct
• Support GAMMA software products. Troubleshoot problems and assist users with day-to-day activities.
Requirements:
• University degree in IT, Telecommunication or equivalent;
• Good command of English – both written and spoken;
• Good knowledge of Microsoft desktop OS;
• Basic Knowledge in communication and networks – LAN, WAN, Router and Switches;
• Intermediate knowledge of Hardware support;
• Very strong work ethic; attention to detail; self-motivated; positive and can-do attitude;
• You are communicative, inquisitive and a real team player;
• Service oriented behavior and good communication skills to internal and external clients;
• Knowledge and experience with Hospital Information System (f.e. Gamma Consult) is will considered as strong advantage;
• Experience supporting and configuring ERP/CRM systems is required.
Our Offer:
• Excellent working atmosphere in the biggest private group of hospitals in Bulgaria
• Interesting, dynamic and challenging work
• Career development opportunities
• Additional health insurance.
• Programs and discounts for access to health care for employees' relatives.
Please send a detailed CV, cover letter and recent photo. Only short – listed candidates will be contacted.
Acibadem City Clinic is a personal data administrator and it will use the information that you provide only for the purposes of recruitment process.
Responsibility:
• Support, troubleshoot, repair, maintain and install desktop operating systems.
• Remotely configuring desktop computer systems and applications.
• Troubleshoot technical issues.
• Administrating and maintaining of Hospital information systems
• Create a ticket for new calls into the case management tool - ITSM.
• Provide support to customers and third parties within our company’s specified time frames, in a clear and helpful manner
• Liaise with internal departments and third parties if the queries require their input or help
• Ensure cases are solved and closed efficiently to avoid call backs and a backlog of queries
• Collaborate with other team members to provide high-quality support.
• Follow company policies, procedures, and standards of business conduct
• Support GAMMA software products. Troubleshoot problems and assist users with day-to-day activities.
Requirements:
• University degree in IT, Telecommunication or equivalent;
• Good command of English – both written and spoken;
• Good knowledge of Microsoft desktop OS;
• Basic Knowledge in communication and networks – LAN, WAN, Router and Switches;
• Intermediate knowledge of Hardware support;
• Very strong work ethic; attention to detail; self-motivated; positive and can-do attitude;
• You are communicative, inquisitive and a real team player;
• Service oriented behavior and good communication skills to internal and external clients;
• Knowledge and experience with Hospital Information System (f.e. Gamma Consult) is will considered as strong advantage;
• Experience supporting and configuring ERP/CRM systems is required.
Our Offer:
• Excellent working atmosphere in the biggest private group of hospitals in Bulgaria
• Interesting, dynamic and challenging work
• Career development opportunities
• Additional health insurance.
• Programs and discounts for access to health care for employees' relatives.
Please send a detailed CV, cover letter and recent photo. Only short – listed candidates will be contacted.
Acibadem City Clinic is a personal data administrator and it will use the information that you provide only for the purposes of recruitment process.
