Call center Manager
Acibadem City Clinic Tokuda University Hospital is one of the largest medical institutions in Bulgaria, built and developed entirely through private investment.
Acibadem City Clinic University Hospital – Vitosha, Orthopedics, and Mladost are the only healthcare institutions in Bulgaria accredited by the international healthcare quality and safety standard – Joint Commission International (JCI).
We are seeking a Call Center Manager to oversee daily operations, manage staff, ensure patient service quality and maximize efficiency across all communication channels.
Key Responsibilities:
Qualifications:
Оur offer:
Key Responsibilities:
- Oversee day-to-day operations of the call center, encompassing both inbound and outbound communications.
- Track and analyze key performance indicators—including service levels, response times, and call quality—to ensure objectives are consistently achieved.
- Provide leadership, guidance, and motivation to call center staff, fostering an environment focused on reaching individual and collective targets.
- Design and execute process enhancements aimed at improving operational efficiency and service excellence.
- Compile comprehensive reports and deliver actionable insights to senior management.
- Maintain strict adherence to company policies and data protection standards.
- Collaborate with other departments to optimize workflows and processes.
- Participate in employee recruitment and performance evaluations.
Qualifications:
- Bachelor’s degree in Business Administration, Management or related field.
- Proven experience as a team leader or supervisor in a contact center environment.
- Strong leadership and team management skills, with the ability to motivate and develop team members
- Previous experience in the healthcare sector or patient services will be considered an advantage
- Fluency in English, both spoken and written.
Оur offer:
- Work in an inspiring team of professionals.
- Handle challenging and interesting tasks..
- Receive competitive, secure, and regular remuneration..
- Additional health insurance covered by the employer.
- Option for additional health insurance for the employee’s family members.
- Professional training and development opportunities at one of the leading medical institutions in the country and the Balkans.
- Multisport card available at a preferential rate.
- Monthly meal vouchers provided.
